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FAQs

How secure is my personal information?

K9DogLovers.com uses industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.


My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system. 


What quality can I expect from my personalized products?

Every piece is crafted to order. All of our pieces are made with only the best materials, and we constantly refine those materials to keep our product quality at the highest standard. The jewelry is handmade in the US with the hand-poured liquid glass dome.


What are the jewelry products made from?

Our supreme jewelry products such as supreme necklaces, bracelets & dog tags are made in the US from high-grade surgical stainless steel (316L) which is a strong, corrosion-resistant, and low allergy metal.

Items finished in gold are plated with real 18K gold, using specialized plating techniques that provide a hard-wearing coating of gold that won't rub or wear away. If your customers are sensitive to stainless steel, the gold finish provides a good barrier between skin and steel.

Our woven leather bracelets are made from real leather, produced using cowhides.

The doming material is a hand-poured liquid glass that provides a strong, water-resistant seal on the item that brings out the true colors and detail of your designs.

 

Where do you source and ship your products?

We source and ship most of our products from the US and some are from all over the world to bring you epic offers and the lowest prices. This means for international orders or delivery sometimes you have to wait a little longer to get your order but it's always worth it!

 

Do you ship in all countries?

We ship to all countries, all over the world. And due to restrictions, we're unable to ship jewelry items to the following countries:

Cuba
Iran
Libya
North Korea
Sierra Leone
Somalia
Sudan
Yemen
Ukraine (Crimea - ZipCodes between 95000-99999)
Guatemala (Temporary)
Liberia (Temporary)
Falkland Islands

When will I receive my items?

We process your order immediately and ship it within 1-5 working daysYou will be notified with tracking code as soon as the item is shipped out. 

Delivery varies per product, you will find more information on the product page. Fyi, Jewelry products are ship much faster than accessories products because we have a special arrangement to suit your need. 

In general, you can expect to receive your orders in around 10-14 business days for the US, 10-20 business days for Canada and 20-45 business days for international orders. 


Please contact sales.K9doglovers@gmail.com if your order hasn’t arrived within the estimated delivery time. 



What is your replacement/return/cancellations policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.

And because this is one-of-a-kind, completely custom, made-to-order, we typically do not accept cancellations or returns due to user error such as incorrect selection of sizes, designs, colors, etc.  All orders are processed automatically and immediately after checkout. 

 

 

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